How can Service Design help in the making architecture in hospitals be more patient-centered?
By employing co-creation techniques as well as Service Design tools and methods we discovered opportunities how the Norwegian rehabilitation hospital Sunnaas can be more patient centric.
Sunnaas is a hospital in the Nesodden Peninsula, that specializes in rehabilitation, for instance patients that have had spinal cord injury and go to the hospital to regain functions. In the last couple of years, Sunnaas started a project to build a new wing. In order to be more patient centric, the hospital started a collaboration with AHO with one big question: How can Sunnaas enable a better experience for staff and patients in this new environment?
What was innovative about our process is that we had the opportunity to set up an office inside the hospital.
We used several design research methods, such as several interviews with all the different stakeholders, taking many picutures and analyzing them and a desktop walkthrough.
We developed a Design Kit with five conversations called View Points. With these material we want to empower the various actors inside the organization to transform this conversations into plans for action and innovation inside the hospital.
We developed a Design Kit with five conversations called View Points. With these material we want to empower the various actors inside the organization to transform this conversations into plans for action and innovation inside the hospital.
In collaboration with Anath Hojman, Melina Hozhabri, Simón Sandolva, Sofie Thommasen, Thiago Freitas​
Duration: 3 months
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